FAQs

Can I take my vehicle where I want to have it repaired?

A: Yes. As the owner of the vehicle you have the right to choose where your vehicle is repaired. You do not have to agree to work with the shop the insurance company recommends even if the insurance company says it will cost you extra if you take the vehicle somewhere else. We guarantee there will be no additional charge to you as we work with all major insurance companies.

Q: How long will it take to repair my car?

A: Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, the availability of parts, and if applicable, your insurance adjuster’s timeliness. However, we do everything we can to keep your repair time as short as possible.

Q: Do you charge an estimate fee?

A: We give every customer a complimentary estimate. If hidden damage is revealed later in the collision repair process, we may need to adjust the initial estimate to account for added expenses.

Q: What are my payment options?

A:

  • Cash
  • Debit
  • Discover
  • MasterCard
  • Personal checks
  • Visa
  • Insurance

Collision One (Westerville) has NEVER let me down.  I have had multiple repairs to various cars and you can never tell any body work has been done.  I would recommend them to anyone!!

-Larry Madden

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